Privacy Policy
1. OVERVIEW

  • FLOWERTOTEBAG.COM is responsible for your privacy when you use our Site.
  • FLOWER TOTEBAG aims to be transparent about the information we collect about you, how it is used and whom it is shared with. We collect your information:
    • to improve your user experience;
    • under a secure environment;
    • but you can decide what and how you want to hear from us;
    • only when necessary.

2. PROTECTING YOUR PRIVACY

  • Protecting the privacy and security of our customers and Site visitors is of utmost importance to FLOWER TOTEBAG. We appreciate and understand how important privacy is to you.
  • This Policy applies to your use of our services and complies with relevant data protection regulations.
  • For all our services, the company responsible for your privacy is FLOWERTOTEBAG.COM.
  • FLOWER TOTEBAG respects the privacy of minors. FLOWER TOTEBAG will never knowingly request or use personal information from individuals under the applicable legal age. If we become aware that we have collected personal information from a user under that age, we will remove that information from our files. By using the Site, you represent that you are of the required age or over. If you are under that age, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

3. HOW WE COLLECT YOUR INFORMATION

  • To the extent permissible under applicable law, we may collect information about you when you:
    • Complete a service application form.
    • Register to use our Site.
    • Place an order using our Site.
    • Contact Customer Service.
    • Sign up as an Affiliate of FLOWER TOTEBAG.
    • Take part in surveys, competitions, or prize draws.
    • Interact with us using social media.
  • Providing your personal information is not mandatory. However, if you choose not to share it, you may not be able to make purchases or receive the optimal customer experience.

4. HOW WE USE YOUR INFORMATION

  • We may use your information for:
    • Operating the Site (e.g., creating and maintaining your account, communicating about your account).
    • Providing services to you (e.g., processing payments and refunds, delivering purchases, handling returns, customer support, running surveys or promotions).
    • Managing business needs (e.g., testing IT systems, research, data analysis, improving the Site, developing new products).
    • Preventing fraud and other malicious acts.
    • Marketing our products, competitions, giveaways, and surveys.
    • Customising your online experience (e.g., analysing interests to show relevant content).
    • Responding to your requests or inquiries.
    • Creating new features and products.
    • Complying with legal or regulatory obligations.
    • Investigating violations of our terms and conditions.
    • Conducting necessary due diligence.
    • Enforcing our legal rights.
    • Any other actions reasonably related to the above.
  • We also anonymise and aggregate personal information for data analysis and other legitimate purposes.

5. RETENTION OF INFORMATION

  • We will keep your information as long as you have your account, as needed to provide our services, or for support-related reporting and trend analysis.
  • We may retain some information after account closure when reasonably necessary (e.g., to meet legal requirements, resolve disputes, prevent fraud, or enforce our terms).

6. MARKETING MESSAGES

  • With your permission, we will send you marketing messages by email, SMS, or instant messaging applications to keep you updated.
  • You can withdraw your consent for marketing at any time (e.g., through account settings, an ‘unsubscribe’ link, or by contacting our Customer Service team).
  • Once you do this, you will not receive further marketing messages. It may take a few days for all systems to update. This will not affect service communications (e.g., order updates).

7. SEEING ADVERTS FOR FLOWERTOTEBAG.COM ONLINE

  • We engage in online advertising to update you and help you find our products.
  • We aim to show you relevant banners and ads through digital marketing networks, ad exchanges, and social media, using technologies like pixels, cookies, and ad tags (see our Cookies Policy).
  • We tailor ads based on your use of the Site (e.g., search history and previously read content).

8. SHARING YOUR INFORMATION

  • We do not sell your personal information to any third party.
  • We use data protection agreements with our processors and related companies, in compliance with relevant regulations.
  • We may provide third parties with aggregated, anonymised information.
  • In the event of a sale, acquisition, or merger, your personal information will continue to be subject to a compliant privacy policy.

9. DATA PROTECTION

  • We have implemented security safeguards (e.g., HTTPS) to protect your personal information. However, no system is completely secure.
  • You are responsible for maintaining the privacy of your password(s) and account information. We are not responsible for information shared with third parties based on your authorised account connections.
  • We have appointed a Data Protection Officer to oversee compliance. Other employees may act on behalf of the DPO for day-to-day data handling.

10. YOUR RIGHTS

  • We respect your rights under applicable data protection laws. Your rights include:
    • To be informed about how your personal information is used.
    • To access the personal information we hold about you.
    • To request correction of inaccurate information.
    • To request deletion of your data or stop processing it in certain circumstances.
    • To stop direct marketing messages and withdraw consent at any time.
    • To complain to your data protection regulator.
    • To withdraw your consent by contacting us.
  • To exercise your rights or make a complaint, please contact our Customer Service team or our Data Protection Officer through the Site.

11. CHANGES TO HOW WE PROTECT YOUR PRIVACY

  • We may amend this Policy from time to time.
  • If we make significant changes, we will post them on the FLOWER TOTEBAG website or other services, or by other means (e.g., notifications within the Site), so you can review them before continuing to use our Site. If you object, you may close your account.
  • Your continued use after changes means you accept the updated Policy.

12. LANGUAGE

  • The original Privacy Policy is in English. Translations may be provided, but if there are inconsistencies, the English version shall prevail.

13. HOW TO CONTACT US

  • If you have questions, feedback, want to stop us using your information, or wish to exercise your rights or make a complaint, please contact our Customer Service team or our Privacy team via our website. You can reach us through the contact options available on flowertotebag.com.